At Littlest Lantern, we want getting your games to you to be as straightforward as possible. This Shipping Policy explains how we handle preorders, fulfillment, shipping, international orders, and delivery issues.
Many Littlest Lantern products may be available for preorder before manufacturing or fulfillment is complete.
Estimated shipping or fulfillment windows will be provided on the applicable product page. These dates are estimates and may change as production progresses.
Board game manufacturing and fulfillment involve a number of steps outside our direct control, including manufacturing, quality control, freight, customs, port congestion, and fulfillment-center processing. If a preorder timeline changes significantly, we’ll do our best to keep customers updated along the way.
If your order contains multiple preorder products with different estimated fulfillment dates, your order may be held until all products are available or shipped separately at our discretion.
Preorder cancellations are governed by our Return Policy.
For products that are currently in stock, orders are generally processed within 3–5 business days before shipment.
Fulfillment times may be longer during new releases, sales, holidays, convention periods, crowdfunding fulfillment, or other periods of unusually high order volume.
Once your order ships, you’ll receive a shipping confirmation with tracking information when available.
Available shipping methods and rates are calculated at checkout based on your order, destination, and available fulfillment options.
Orders may be shipped through USPS, UPS, FedEx, or other regional and international carriers depending on the destination and fulfillment partner.
Delivery estimates provided at checkout or by a carrier are estimates and are not guaranteed unless expressly stated otherwise.
We ship eligible products throughout the United States where shipping service is available.
Shipping rates are calculated at checkout. Products may ship from different fulfillment locations depending on inventory availability and the product ordered.
International shipping availability varies by product and destination. Available countries and shipping options will be shown during checkout.
International orders may be subject to VAT, customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless specifically stated as included during checkout, customers are responsible for any applicable duties, taxes, or import fees associated with their order.
Customs processing may also result in additional delivery time outside Littlest Lantern’s control.
If your order contains multiple products, those products may ship together or in separate packages depending on inventory, fulfillment location, and product availability.
Preorder items may cause an order to be held until all items are available. In some circumstances, we may choose to split an order into multiple shipments.
You will not be charged additional shipping solely because Littlest Lantern chooses to split an order after it has been placed.
Please make sure your shipping address is complete and accurate when placing your order.
If you need to update your address, contact the Littlest Lantern support team as soon as possible. We will make reasonable efforts to update your order before fulfillment begins.
Once an order has entered fulfillment or been transferred to a carrier, we cannot guarantee that the shipping address can be changed.
Customers may be responsible for additional shipping costs if an order must be reshipped because an incorrect or incomplete address was provided.
If tracking shows that your package has not arrived within a reasonable period, please contact the Littlest Lantern support team with your order number and tracking information.
We’ll work with our fulfillment and shipping partners to investigate the shipment and determine the appropriate next steps.
If tracking shows a package as delivered but you cannot locate it, we recommend first checking around the delivery location, with other members of your household, neighbors, or your local carrier. If the package still cannot be located, contact us and we’ll help however we can.
If your order arrives damaged, contains the wrong product, or is missing components, please contact us with your order number and photographs of the issue when applicable.
Please don’t return the entire game before contacting us. In many cases, we can resolve the issue by sending replacement components or working directly with our fulfillment partner.
We’ll work with you to make it right.
If a package is returned to us because of an incorrect address, failed delivery attempts, refusal, unpaid customs charges, or another delivery issue outside our control, please contact us.
Additional shipping charges may apply if the order needs to be shipped again.
We may update this Shipping Policy as our fulfillment network, available destinations, or shipping services change.
The most current version will always be available on our website.
If you have questions about shipping or an existing order, please contact the Littlest Lantern support team through the contact information provided on our website.
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